Organizational Behavior and Leadership Essay

Effective Communication Partnership in Italy.The given baptistery is close effective chat. In the brass, genus genus genus genus genus genus genus Melissa Chang who is handling solely sorts of sourcing activities at the companion, she is asked to move to Venice, Italy to meet her social clubs partnering company. She is asked to travel for solving the issues that has do a bad effect of her company towards the partnering company. As before besides Melissas colleagues cancelled their trip to Moscow at the last subtile which hampered their transactionhip with other partners and their companys performance looked bad. So it is a truly historic see for Melissa as their partnering company in Italy had several times requested for the instruction to be provided to them save it was non done. So Melissa had to travel to Italy to understand what are the causes that is affecting the companys relations with their partnering company.Review/Analysis of the CaseAnalysis of Findings The case is related to Melissa Chang who is travelling to Italy to meet the partnering company to solve the mistake among her company and partnering company. The discussions and questions are being done while meeting with the partnering company in Italy. But with the effective communication, Melissa is able to purpose all questions consciously auditory modality to the issues/ queries from the partnering company. Hence Melissa is roaring in making the meeting very plenteous and cooking for future plans with the partnering company. Melissas communication skills and convincing them with providing the actual study accurately made the partnering company rethink and reassure to continue work for further more.For example, Surya Nepal Pvt. Ltd. is the major leading company in Nepal which produces several products. Surya Nepals partnering company is ITC India which is among the twitch companies in India. ITC has been working with Surya Nepal for more than 2 decades and their relati on had been very good. withstand class, Surya Nepal took the contract of producing 20000 pcs of Tshirts within 60 days. Surya Nepal completed the production in almost 70 days. So they were 10 days late. Surya Nepal did not provide panoptic training to ITC why the production was late. And when ITC called up for a meeting, Surya Nepal provided ITC with full information nigh the issues that arise while performing the tasks. Surya Nepal answered to all the questions asked by ITC. laterward that only ITC was convinced with Surya Nepal.Question 1 Melissas communication callMelissa travelled to Italy to meet her companys partnering company to settle deck several issues that has arise and ca utilize a bad impression of her company. Melissa needed to do her job with full responsibility and set most more work out of Italian partners. If things did not get clear-cut up immobilely, they could lose the partnership. Melissa rather solving the issues through mobilize calls, mailings and sending other forcefulness to meet Italian partners, she herself went to attend the meeting. Since Melissas colleagues in the past had cancelled their meeting to Moscow at the last minute which hampered their company. So she was looking forward for the meeting. When she reached to Italy, she was nervous that the lyric bar would make the problems more complicated. But her choice of communication to move with Italian partners proved to be the right choice to solve the issues. She used the direct communication i.e. display case to facet interaction which made her realize Italian partners frustration.This communication was an effective move to servicing Melissa interact well with the Italian partners and know more about them and their products as well as the problems. In the first day of the meeting, she fix the internal issues such as not providing of information from US partners. And Melissa answered all their questions and explained the melody process in US. She listen ed to the issues of the Italian partners and understand the feelings of their accurately. And at the second day, her communication skill was so effective that the behavior of Italian partners replaced and they were much warmer and leave aloneing to sit down and discuss enlarge of work. So her response to the feelings of the Italian partners helped her analyze the situation properly. Melissas as well noted down Italian partners cues or issues and answering correctly to the partners efficiently.Mainly the active listening of Melissa helped her answer thoroughly. Melissa established rapport towards the partners which effectively transmit to help them feel comfortable. So Melissas communication style impacted the performance of the Italian partners which we can see in the case that Italian partners projected plan for the next fiscal year and also a formal dinner in her honor was arranged. Italian partners also praise Melissa for her quick actions and decisiveness.Question 2 Primary witness of information to Melissas piffleThe primary sources of information foregoing to Melissas visit to Italy was the establishment of effective communication in between the Italian partners and her company in order to solve the issues. Italian partners requested several times for information to Melissas colleagues but it was not fulfilled. So to tackle the communication barriers in between the 2 partnering companies is the primary source to Melissas visit to Italy. The act of removing the outmatch relationships of dickens companies is the main visit of Melissa. To find out what were the major concerns of Italian partners towards the US based company and crafty of their views, ideas of continuing the business or not was a real challenge which forced Melissa to visit Italy and meet Italian partners.Question 3 Primary source of information after Melissas visitMelissa attended the important meeting with Italian partners to analyze the situation very tactfully and skilfully b y applying appropriate communication with them. After her visit to Italy, at the US, she will be holding a meeting for all the office staffs and personnel where she will be discussing about the causes, effects and fecund views in between the two companies. First of all she will be discussing why all office staffs and personnel did not provide Italian partners with prior information regarding the product and its development as Italian partners were keen on knowing the development of the products. Secondly, the view of company adding that language barrier affecting their relations is unbelievable since Melissawent to Italy, interacted well with the partners and shared each other thoughts which brought two of them into a productive planning for further fiscal year. Most importantly, Melissa will be saying that she was prosperous in building effective communication by providing exact information and listening to their views and answering them with very accurately are the primary sourc es of information that will be after Melissas visit.Question 4 Melissas change in attitude in dealing with Italian partnersBefore Melissas visit to Italy, she was nervous that she would not be able to face the Italian partners. Since the meeting was going to be at Venice, Italy, without major business standards of her company she was afraid of attend meeting. Also the thought of language barrier was taken as a major issue for not attending the meeting. But this all was just views, opinions of others. When Melissa visited Italian partners then she straightway noticed their feelings while attempting to face to face interaction. She came to know what difficulties Italian partners were having by not receiving the actual information. She changed her view of Italian partners as how Italian partners would be reacting. She answered all the queries asked by Italian partners with actual detailed information.This changed the behavior of Italian partners thought of US based company. Italian p artners were very much move by Melissas style of communicating. This helped both to sit down and settle down the problems with building of effective communication. The meeting got very productive as further fiscal planning was planned. When this was done, Italian partners arranged a dinner in Melissas honor to praise her for the quick actions and decisiveness she demonstrated during the meeting, also her listening skills to relate their business ask was excellent. So this made Melissa to think that she did right thing of planning to visit Italian partners by her own and come with some productive news. So this changed Melissas change in attitude about dealing with the Italian partners.Summary and ConclusionAfter analyzing the case, it seems that Melissa Chang was successful in utilizing the right communication style. The choice of transactional model of communication by Melissa, that includes the direct interaction with theItalian partners helped her understand the real problem iss ues and give out the best possible ways to solve that issues. Face to face communication helped Melissa to understand the feelings of the Italian partners. The process of noting down their cues by Melissa and responding to their cues helped to change the behavior of the Italian partners.So Melissa was successful in making the meeting productive, solving the issues and making relationship greater. Melissa was praised by the Italian partners and arranged a formal dinner in her honor. So this proves that her performance and effective communication impacted the Italian partners so much that a projected planning for the next fiscal year was also planned at the same meeting.ReferenceAdhikari, Dev Raj (2009) Organizational wayHersey and Blanchard (2008) Management of Organizational Behavior