Monday, March 4, 2019

Managing your professional performance Essay

1.0 INTRODUCTION own(prenominal) development computer programmening (PDP) is a run low undertaken by an case-by-case to reflect upon their avouch development in a purposeful steering by learning and experience. (Jackson, 2001) Every integrity has desires and aspirations in flavour. To go about achieving goals and success in ones life, it is vital to galvanize start and implement a very own face-to-face and schoolmaster development plan. Every individual volitioning view as their own adaptation of own(prenominal)ized development. For me, it is a lifelong personal evolution and learning cast headway not wholly in building on ego consciousness and enhancing on skills and professions but to a fault to reach spiritual growth.2.0 ANALYSE perceive DEVELOPMENT NEEDS AT THE BEGINNING OF THE MODULE2.1 Personal faithful deal and accusation Vision Statement To become an good and respected world(a) handler in the cordial reception constancy helping to enhance the exploit and continuous beforehand motion at heart the wrinkle and extending excellence service to the customers.Mission Statement I go away jerk off through hard to clip my way up the ladder with continuous learning and development of companionship, skills and experiences and at the analogous measure, maintaining good work ethics and relationships with people around me.MANAGING YOUR victor surgical processPhilosophy I always believe that if one does not ask the passion towards something, one wont progress to success in it. We may be inspired to do something, but to be felicitous in what we argon doing requires big(p) effort and determination. Just like the aspect from Thomas Alva Edison (1929 cited in Sommers 2012, p184) Genius is 1% inspiration and 99% sweat. If no effort is put in, theres retributive no way that we faeces come through success in life.2.2 StatusWhen I have chosen cordial reception as my life history, I knew it is a knit stitch that diff ers from the others which it requires not only basic hospitality acquaintance and skills but in like manner patience experience. thitherfore, along with my studies I have held several carve up time positions as a waitress, promoter, sale decision maker and even a part time tuition teacher to win c eithering-related experience. As soon as I completed my diploma studies, I undergo my industrial schooling and go forward on as a full time employee workingss(a) as a guest experience executive with Le Meridien Hotel onwards I advertise my degree in coiffure to score broader acquaintance and real-world experiences.Throughout these geezerhood so untold has happened. Everyday Im facing with new challenges and obstacles in work, with many ups and downs. I have intimate to be patient panoramaing at things from several(predicate) perspective and creatively dealing with different types of human organism. All these working experiences have authentic me a sense of competenc e and build up my self-esteem. Also, Im more(prenominal) than aware of the attitudes, skills and experiences that required for provided career development and clutch the opportunity to run into insight and learn more about myself.MANAGING YOUR superior procedure2.3 Self AssessmentI have made an judgement of my own personality and capabilities in reli equal to(p) key skill areas in order to anlayse my strengths and weaknesses as well as to revue on the gaps that I could yet enhance for my long-term career prospects. (a) PersonalityPersonality footrace is vital in helping me to understand my inner self and review on areas that could be improved for reveal self development to achieve hereafter career success. I have taken the big fin personality tests which could review on my direct of sociability, friendliness, work ethic, calmness and creativity. (Please call to appendix 1 The Big Five Model of Personality) The result indicated that I am a person who is well organis ed, relatively social and tends to estimate the feelings of others. However, weak in handling emotions and tend to be conventional.(b) Career motivation According to Robbins (2001 cited in Tan and Amna 2011, pp73-94), motivation is a leases-satisfying process, which means individuals will sieve to achieve goals when their needs are satisfied by certain factors. It is highly weighty for me to understand my career motivation in order to achieve a more fulfilling and productive career. And found on the career motivation test that I have taken, I realized for me to learn a long term job satisf military action my career motivational needs are recognition and long-term reward. (Please see appendix 2 Career Motivation Test) This encapables me to reflect and decide on the type of g overningMy ex- director exercises a range of leadership approaches as shown in the table higher(prenominal) up and deploys them appropriately agree to different situations. Instead of practicing only one or few of the leadership approaches, her way of leading and levels of control towards the team up is wretched along the continuum which from being an autocratic leader to a democratic leader.MANAGING YOUR original carrying into action3.1.4 Different Styles and Different Stages When I initiative joined in the governing body, I was in reality not used to her way of managing as I was being ordered and instructed on things to do without having the freedom to do according to my way. Whenever I questioned on the task that I was performing, her reply is always the said(prenominal) Just follow and do whatever I told you, soon you will understand why. Until a period where I saw other teams were doing the identical tasks as mine but different way of performing and they stop up screwing up the tasks made me realized her intention was to charter me on the right way of doing things.After gaining some period of working experience, she presented a angle of suggestions and solution s and allowed me decide on my own based on my analysis and past experience. And as soon as she had faith on me and theteam and having confidence in our abilities, she allowed us to develop ideas and decide on action to be taken.As in overall, when the team is immature or new, she will practice the styles more towards to the left-hand locating of the spectrum. By contrast, when the team is skilled and motivated, she will practice the styles that are more towards to the right-hand side of the spectrum. Her shifting in leadership styles from being autocratic to democratic at different stages has inspired me and made me understand that a great leadership is not necessary to be consistent with the forms of leadership, but being able to apply the right style at the right situation.ILP 333 MANAGING YOUR PROFESSIONAL surgical procedureand influence followers perceptions, and eventually smooth the path in achieving familiar goals.3.1.6 ConclusionI actually believe that there is no one be st style of leadership. Different leaders will have their own interpretation of what is called a good leader and with different approaches to leadership. To me, to be a good leader, first is to become a good follower, which I truly agree with the saying from Mark Wagner (2010) Great Followers make the vanquish Leaders. In my opinion, a great leader needs to be developed through experience and learning learned from observation, listening, hearing and doing. A leader may be is naturally born, but a great leader is definitely made. rogue 21 of 41ILP 333 MANAGING YOUR PROFESSIONAL action3.2 COMMUNICATION (Activity 4)Communication is a simple yet complex exercise in which can be defined as a twoway process of reaching mutual sagaciousness through vocal or gestural means. (Business Dictionary, n.d.) It is an important facet of life which plays a vital role not only in personal interactions but in like manner in rail line intercourse.3.2.1 Importance of Effective CommunicationIn the daily personal interactions, impelling colloquy could help oneself to deliver the information along and get the coveted respond or need. It could also help to build up good relationships with the people around through better understanding and avoiding from arguments and misunderstandings. Effective intercourse could also build up individuals self-esteem as they are able to present themselves well and express their thoughts and feelings.Effective dialogue is also a key to success for every organisation, leader, manager, and employee. It is vital for an organisation to build or strengthen the relations with internal and external stakeholders and ultimately, achieving problem goals and missions. Following table highlights the importance of effective communication in businessConsiderationUnderstands human natureEmphasize positive pleasant facts, visualizing lector or listeners problems, desires, emotions and responses.ILP 333 MANAGING YOUR PROFESSIONAL surgical procedureCour tesy tone up relations Not only thinks about receiver but also valuing his or her feelings. Use polite word and gestures, being appreciative, thoughtful, tactful, showing respect. reservoir Managementstudyguide.com, 20123.2.3 ReflectionThroughout this activity, I found out that it wasnt informal to get everyone to be in the equal level of understanding of the information that I have been delivered. Different people tend to have different interpretation and understanding towards my explanation of the visual poster. I was fight in expressing my own thoughts and ideas effectively towards the inbuilt class. Also, I realized the same scenario happened in my previous workplace when I was expressing or explaining something to different people. My address are often misinterpreted or misunderstood and eventually lead to inefficacious job performance. My weakness in delivering message is causing me great obstacle to communicate effectively especially in the workplace.Out of the 7Cs ab ove, I realized I am somehow lack of the 2 Cs completeness and concreteness. I often simplify my expressed thoughts and ideas without any further explanation and supporting facts. Perhaps this is the issue which leads to the misinterpretations due to having an unclear and unable(p) communication. Therefore, it is essential for me to look into how I could craft effective communications and further develop on my communication skills.Page 24 of 41ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCE3.2.4 Communication Skills The act of communicating deals verbal and nonverbal components. (Rod and Suzanne, n.d.) two of these components are interrelated which are vital to deliver clear and short messages and receive correct and understand messages sent by the others. Therefore, these two aspects of communication skills should be enhanced as a whole to ensure effective communication.(a) VerbalVerbal communication takes both oral and written communications. (Rod and Suzanne, n.d.) There are numerous verbal communication skills such as enunciate with confidence, think before you speak, dont talk too much and so on. And, I found it that there are certain verbal skills that I could enhance andworth mastering based on my communication weaknesses, which are(i) Learn the art of listeningListening someone effectively enable us to gain valuable information and greater understanding of the others point of view. One of the key improvements that I would require is to stay focalization or pay attention on the message delivered to gain a deeper understanding of others thoughts. Remain clearheaded is also another key area that I need to further enhance by truly listen to someones perception and controlling emotions when it comes to culture medium and emotional topic.(ii) Be clear and conciseI should avoid wearisome expressions and learn to choose my words state out my point of views as clear as realistic and as briefly and succinctly as possible. I Page 25 ofILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCEshould train on this daily term communicating with family members, friends, colleagues and relatives and gain feedbacks from them for better improvement.(b) communicatoryNonverbal communication can be described using body languages which involve facial expression, body movement, gestures, centerfield contact, voice, space and more. (Rod and Suzanne, n.d.) Following are the list of tips that could help me in enhancing my nonverbal communication skillsAlways make eye contact while communicating with people. Exhibit appropriate facial expressions and optimistic head nods. Avoid distracting gestures and actions. Be mindful of personal space while communicating. Do not invade personal space by acquiring too close or confuse communication by being too far away.Source IILM, 2012, p903.2.5 ConclusionCommunication is not just a simple daily activity but it comes together with skills and techniques where individuals need to learn and acquire them in order to p erform daily tasks and work effectively. To me, it is the most highly valued skill out of all headmaster skills as it plays a vital role in all aspects of personal and professional lives that would last for a lifetime.(Word Counts 1436 Words)ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCE4.0 DEVELOP AN do PLAN FOR FUTURE DEVELOPMENTA personal action plan is a detailed schedule of key activities which set by an individual in order to accomplish personal goals. (Carnes, 2010) Based on my peck and mission statements as well as the identified development needs, I have set a list of goals to be achieved into short-medium terms in the next fifteen geezerhood starting from year 2013 till 2027.4.1 FIVE-YEAR challenge PLAN plan period From 2013 to 2017 (Age 22 to 26)Goals to be achieved1. To be a Front Office Manager I have got two geezerhood working experience as a guest experience executive in the hotel diligence and several part time working experiences in the related fields. My nex t stage will be looking forrard to be a breast office supervisor and then strive hard to work my way up to the next level which is to be a front office manager within these five historic period.2. To give-up the ghost every year Ever since I finished primary school, I have not been to anywhere out of the country, as I am committed to my study and work. And to be frank, I cant really remember when is the last time I traveled, most plausibly is when I was in the age of 12. I want to turn this around and I want to go on vacation or travel oversea every year to gain a different perspective of the world. lifetimeILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCE From industry expertise, managers, supervisors and colleagues through sharing of industry knowledge and experiences.Personal Observations and Experiences The daily working experiences also known as the at first hand experiences enable me to gain awareness and up-todate hospitality-related service and knowledge.Year 1 2013 (Ag e 22) basically my plan in 2013 is to return to my previous workplace right after I finished my degree course in between April to May. I have been offered aposition by my ex-manager, working as a guest experience supervisor or called it as a front office supervisor starting in June. Throughout the whole year, I have mean to take different culture programmes or courses to worst my weaknesses, enhance my professional skills, gain additional knowledge, build up self esteem and develop self competencies.The examples of nurture programmes include the 360-Degree Leadership Skills training course, Creativity, Critical Thinking, Problem Solving and Decision Making training course, and Personal and Professional Effectiveness training workshop. Also, I am seeking for work-life brace, and I will plan for at least an oversea trip probably in the year-end which it is also one of my personal goals.ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCEYear 2 to 5 2014 2017 (Age 23 to 26 )These four age are going to be hectic years as I will be striving hard to work my way up to the next position level. I will apply for Starwood Leadership learning Programme which is a hands-on-three-year training programme to prepare myself to be a future leader enhancing every aspect of my personal and professional skills, knowledge and experiences.From time to time, I will also constrain myself up-to-date of the hospitality or related industry knowledge through a panoptic variety of resources as listed in the action plan. I will also constantly look up for courses or training programmes to help me to further improving my professional skills and knowledge. And hopefully by 2017, I could achieve my first career goal which is to be a front office manager utilizing my skills, knowledge and experiences gained to help the organisation in enhancing the performance and continuous improvement within the business.Page 31 of 41ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCE4.2 TEN-YEAR attain PLAN Plan Period From 2018 to 2027 (Age 27-36)Goals to be achieved1. To be a theatre director of entourage Di day-dream (By Year 2022, Age 31) My next goal to be achieved after being a Front Office Manager is to be a Director of Rooms Di hallucination after five years. I planned to apply for bollix training or internal bump off programme to the house belongings department for at least two years to learn and get more exposure about the overall entourage operation.2. To be a Hotel Manager (By Year 2027, 36)My next goal to be achieved after being a Director of Rooms Division is to be a Hotel Manager after five years before despicable forward to the next position level which is the General Manager. I planned to gain experience and exposure to all hotel departments and different functions to gain more in-depth knowledge and integrated experience of how the entire hotel operates. 3. To get a superscripts Degree (By Year 2019, Age 28)Also, one of my ten-year goals is to earn a Masters Degr ee on a part-time priming coat to acquire broader knowledge and skills to keep myself a competitive edge over the others. Keeping me on the edge of developments with constant professional skills improvement and keeping industry knowledge up to date is also one of my life time plans.Personal Observations and Experiences The daily working experiences also known as the firsthand experiences enable me to gain awareness and up-todate hospitality-related service and knowledge. Cross discipline Programme Housekeeping DepartmentILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCEYear 1 to 5 2018 2022 (Age 27 to 31)Basically my plan after achieving my first career goal is to get a Masters Degree major(ip) in hospitality management on a part-time buns over two years duration. This enables me to stay competitive in the industry as there is a growing in demand for higher education qualifications in the hospitality industry especially for the higher level positions. Also, I will participate in c ertain soft skills training programmes or courses to further improve and enrich myself such as tense management and emotional intelligence training workshops. Constantly updating the industry knowledge through a variety of sources is also one of my to-do-lists to keep myself stay alert about the industry diversitys, spot threats and opportunities early on, and make better business decisions.After planning to work for two years as a front office manager, I plan to get myself involved in cross training programme in maintain department to gain integrated experience and knowledge on how the entire room division operates.This can be an important stepping stone for me to move onto the next career level. Besides, I will also take up the Certified Professional Coach (CPC) Programme to enhance my mentoring and coaching skills to promote myself to become a better leader. This programme not only able to help me to become better coaches in my own professional and personal lives but at the s ame time also improving better cross functional interaction and efficiency in the organisation. And expecting by 2022 all the plans, efforts and determination that I have put in could help me in achieving my second career goal in life which is to be a Director of Rooms Division.Page 36 of 41ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCEYear 6 to 10 2023 2027 (Age 32 to 36)Gaining integrated experience in all hotel departments through cross training programme is going to be my next plan after being a Director of Rooms Division. This cross training is going to take about three years duration to six different departments with six months each which include nutriment and beverage, security, engineering, sales and marketing, finance and revenue, and human resource departments. This programme is extremely important for me in achieving my next career goal as it enables me to expose, learn and gain an in-depth knowledge and experience on how the entire hotel runs. And expecting by 2027, I could achieve my third career goal in life which is to be a Hotel Manager.Other than just focusing on maximizing my career achievement, I also aim to buy a home latest by 2024 in the age of 33 and build up a happy and healthy family. Not to pull up stakes also to ensure a balance of my work life go on vacation or travel abroad probably in every year-end to relax and gain a different perspective of the world.4.3 Contingency PlanReviewing on the action plans regularly is essential to keep track of my progress in achieving my personal and professional goals. However, situations may change at times due to emergent or unexpected circumstances or perhaps desires may change as time goes by. Therefore, adjusting goals andplans are necessary when the situation calls for it. Following are the contingency plans of the five and ten years development plans by identifying the possible breakdowns Page 37 of 41ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCE1. Extension of TimeframeAn attachment of time is essential when the goals are unable to be achieved within the timeframe perhaps due to unexpected circumstances. For example, my aim to purchase a house by the age of 33 might need to be extended in the case that I am facing financial difficulties at that moment. The cross training programme to all hotel departments might also need to be extended from three years to four years if I cant gain my desired result and knowledge from all the departments within the targeted timeframe.2. Seek consultation from industry expertiseSeeking advice and consultation from industry expertise such as managers and directors is required if I dont gain the desired or enough skills and knowledge from the training programmes and workshops. lots the view, opinion, experience and knowledge share by the expertise could help me to gain a better insight into the required skills development.3. Online Professional Developmentpickings up online development courses are my backup plan instead of be tr aining programmes or workshops during the case of having limited time in finish a thousand of tasks in daily life causing me couldnt fulfill my development plans within the targeted timeframe. This backup plan would be more flexible and convenient for me especially in a hectic working environment. However, I would still prefer participating in training workshops as I will get the chance to get involved in a variety of activities such as role plays, group Page 38 of 41ILP 333 MANAGING YOUR PROFESSIONAL PERFORMANCEdynamics, games and more which could help me in gaining a betterunderstanding and insight of the professional skills development.4.4 Future PlanMy next career aim after being a Hotel Manager for about five years length of duration is looking forward to become an effective and respected General Manager in the hospitality industry which is also my vision in life. My career development will not just stop at this stage after achieving my vision but will continue on to set anoth er vision and goals to be accomplished in the rest of my life.I will continue to emphasize on maximizing my career potential and achievement through ongoing development of professional skills, knowledge and experience. Besides taking up different skills training courses and participating in training programmes to further enhance and enrich myself, I will also seek advice from the industry experts to achieve a better result in career achievement. Not to forget also to constantly reviewing and evaluating the action plan and self development and look for ways to further enhance personal and professional performance.Besides, one of my future plans is also to contribute to the best of my ability towards the community not only on behalf of the organisation but also for my own sake. Example of contributions include participating or working with the local or international charities and adopting jet plane approaches such as choosing more Page 39 of ILP 333 MANAGING YOUR PROFESSIONAL PERFORM ANCEenvironmentally viable alternative power supplies, integrating the consideration of environmental concerns into decision makings, promote environmental awareness, reducing waste through use and recycling activities and more.ConclusionTo me, personal and professional development is a tour that never ends. It is a lifetime and ongoing process in create professional skills, knowledge and experience as well as in achieving personal and spiritual growth. I truly believe that personal growth and development is completely within my hands which requires not only slopped determination and self discipline but also having a positive, can-do attitude and thought that are vital in driving me to success. And based on my philosophy of success, I will definitely put in great effort and determination in everything I do strive hard to achieve every single goal that I have set in life.(Word Counts 1869 Words)(Total Word Counts 4184 Words)Page 40 of 41

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