Fast Fit Case Study

1. FastFit subject Study FastFit Sporting Goods is a successful brisk England regional supplier of sporting goods to the high end consumer market. They sell an goop selection of equipment and appargonl to men and women who exercise and pursue outdoor activities on a regular basis. They operate five (5) upscale retail entrepots in the New England market that offer a high level of guest attention, with a headquarters (HQ) is in Burlington, Massachusetts, and a single store, distribution, and eCommerce fulfillment decoct in Haverhill, Massachusetts.Most of their products are purchased from two suppliers, Winter Gear Distributers outside of Providence, Rhode Island, and capital of Massachusetts Fitness Supplies in Marlboro, Massachusetts. FastFit has expanded successfully in the New England country over the past five years. However to expand nation wholey as a major retailer, they need to improve the scalability of their operations (stores and warehouses). A appoint part of the ir strategy is to leverage training systems to automate and improve operations, to sanction management controls, and to enable significant growth while maintaining the high colligate customer experience.A plat of their complete non- weathervane based operations follows. See digit 1. pic Figure 1 A Schematic plot of FastFit Sporting Goods operations The Initial Set of Case Study Questions The simple system diagram below may be utilise to answer the following questions. The questions should be answered using your common sense and knowledge of retail biddinges because we have all bought things at a store. Be specific about the spots of education, where they are captured, stored and used.How the instruction flows or is moved within FastFit may be shown by the student adding labeled arrows added to the diagram below. See figure 2. Figure 2 head start Point for a System Diagram of FastFit Business knowledge Flows A General Question 1. Mark the main flows of goods and money i n the diagram (above). Use single headed arrows and employ a key or shelve of descriptive elements to explain your answer. Customer Questions (focus on the customer and FastFit process flows, i. e. the front end end of the diagram) 2. ) List the specific items of information that are usually collected at the POS (Point of Sale terminal or cash register) and recorded when a customer checks out (excluding obtaining the identity of the customer which is covered in Q3)? b) What are three important uses of this information at the store by the store manager and by headquarters management a total of 6 uses? 3. a) What are some ways to obtain the identity of the customer at the POS and to associate this identity with much detailed information about the customer? b) What business actions could FastFit then take based upon this additional information? . demand HQ is responsible for replenishing inventory at the stores. a) What information is require and how is it used to decide what t o send to each store? b) Where does the information come from? c) wherefore didnt we have each store decide what to order from the warehouse? Supplier Questions (focus on the FastFit and Supplier process flows, i. e. the back end of the diagram) 5. a) unravel a system diagram that shows the key information and product flows amid FastFit (HQ and store) and a supplier, including the steps for ordering and invoicing and label each flow descriptively.This diagram will have three circles. b) Compare your drawing with the diagram present the flows between the customer and the store and explain why the former is more than complicated. 6. Assume that FastFit headquarters receives and catch up withs invoices from suppliers. a) How do they decide whether to pay and how much to pay? b) From where do they get the information to make this decision? eCommerce Set of Case Study Questions 7. Describe three geographic locations from which customers can submit orders and either information e ngine room components customers would need (on their end) to accomplish this ordering activity. Location development Technology Component Home Server Desktop Laptop Routers Web Server Application Road / Anywhere Smart Phones Web officiate Laptops School Routers Web Server Application 8. a) Describe the information technology components FastFit needs to act with customers on the mesh. Hint Locate a detailed translation of e-commerce system plans in the course textbook and/or web search. b) At what geographic location within FastFit would you place these information technology components and why? a) IT components Application providers for the purchase and sale of goods Software applications Web software security system software Database Technology infrastructure providers that enables e-commerce Routers Storages Servers (web and commerce) Data centers Hardware Networks from MD PowerPoint academic term 20 9. FastFit is planning to invest significantly in its e-commerce platform to plus online ordering. Describe three technology features/capabilities that should be included in the platform and provide business justifications for each feature. Technology feature/capability definition Business Justification Browser Program that a user uses to interact with webUsers have access to the Business from servers on the internet anywhere.Increase costumier contact with store. Improve operations by making store more accessible to customer. Web Server Program that communicates with many browsers Allows for multiple users to interact with at the same time using http, by processing the web page at the same instant. and responding to their requests Increase number of transactions world processed at the same time Commerce Server data processor that provides a business with Allows transactions to be completed through web-based programs that endanger products, the web. support online ordering, implements a Enables consumers to receive information shopping cart, record and process payments, about products.Automates inventory and interface with inventory-management management applications *from MD PowerPoint session 20 10. a) What does the Haverhill order fulfillment center do? b) Describe the information needed at the warehouse to provide fulfillment services. c) Describe the information created or changed/updated during the course of an e-commerce business transaction. a) i. Warehousing ii. come in processing iii. Finding the item ordered iv. Packing order v. Shipping it to the right wrap up b) fulfilment Service Information Needed Warehousing Inventory information Warehouse capacity Warehouse organization Suppliers information Order Processing Order Information Item ordered and amount ordered Inventory information (items and quantity) Consumer Information Finding the item ordered Warehouse structure information Item ordered code Packing order Order Information Ending inventory Information Shipping order to right address/store Consumer Information Delivery/Shipping Information *Vendorseek. com c) i. Costumer cost for delivery ii. Order payment confirmation iii. Consumer Confirmation of order iv. Consumer netmail contact v. Consumer confirmation of delivery date